Return, Exchange and Refund Policy

 

All Sales are Final

Return, Exchange and Refund Policy
We do not accept returns or exchanges for our products, as they are made-to-order and therefore final sales. 

Cancellation Policy
We do not accept cancellations after an order is placed. If you placed an order for an incorrect item or with wrong information, please reach out to us at customercare@shopmrsg.com within 24 hours of placing the order. We will not be able to make changes to the order after the 24-hour period.

Exchange Policy
Since all our products are made-to-order, we do not accept exchanges for different sizes or colors. We recommend carefully reviewing the size chart and product details before making a purchase. If you need assistance, please contact customer support at customercare@shopmrsg.com before placing your order.

Damaged Products
If you receive a damaged or incorrect item, please contact our customer care team at customercare@shopmrsg.com within 48 hours of receiving your order. We will guide you through the process of returning the item and receiving a replacement.

Import Duties & Customs
All orders ship from India on Delivered Duty Unpaid (DDU), also called Delivered At Place (DAP). This means your checkout total does not include import duties, customs charges and taxes, or carrier brokerage/clearance fees. These charges are determined by the destination country's customs authority and must be paid directly to the shipping carrier before delivery. Your package will not clear customs until these charges are paid.

All imports are subject to import duties and other customs fees as determined by the respective customs authority. These amounts must be paid directly to the carrier before delivery. In all countries, your customs office or the carrier may additionally require information such as a tax ID, identification number, or government-issued ID to clear your shipment. For orders shipping within India, no import duties are applicable.


Customer Responsibilities

• Pay all import duties, taxes, customs-related charges, brokerage/clearance fees, and any storage/handling fees assessed by customs or the carrier.
• Provide required identification (tax ID or government-issued ID) promptly when requested by customs or the carrier.
• Monitor carrier communications so your shipment can be cleared on time.

Delays, Returns & Refusals
Refusal or failure to pay duties/fees or provide required information can cause delays, storage fees, return to sender, or abandonment by customs.

If customs payment is not made within the carrier's deadline (typically 24–48 hours after contact), the shipment may return to us. All return freight, customs charges, and associated fees will be billed to the customer.

If a shipment is abandoned by customs or returned due to non-payment/insufficient information, the order remains final sale and no refund will be issued for the merchandise. Any additional costs are the customer's responsibility.

Final Sale
All orders are final sale. Orders cannot be cancelled or refunded due to duties, taxes, or customs processing.

Timelines
Posted shipping timeframes are estimates only and do not include customs processing time. Delivery may also vary due to carrier handling, destination, or other factors beyond our control. Customs inspection and clearance times vary by country and are separately outside our control.


For any further questions, please reach out to us at customercare@shopmrsg.com or WhatsApp us on +919811263063.